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ISO 9001 Quality Policy

Johnson Valves are a supplier of valves, pressure safety, metering, fluid control and instrumentation products for the industrial, boiler house, marine, process, HVAC & water industries throughout the UK and worldwide.

With over sixty years’ experience, we are able to supply quality products offering professional and technical advice together with excellent customer service. Over this period, we have built up a unique understanding of our customers, their needs and the importance of a fast and accurate response.

Our policy is to supply quality products at the right prices, and our aim is to despatch all stocked items for delivery the next working day within the UK. Our large and modern warehouse near Southampton is designed to ensure that we can efficiently meet our customers’ needs.

Johnson Valves and its employees are dedicated to providing products and services that meet, and where possible exceed the requirements and expectations of our customers, proactively seeking opportunities for improvement in service quality.

To fulfil this commitment, Johnson Valves has implemented a quality management system to the ISO 9001:2015 standard which includes a series of quality and business processes to manage and monitor the performance of the key areas of our operation. We are committed to comply with all its requirements and to continually improve its effectiveness.

Johnson Valves have introduced systems that will set and review measurable quality objectives. The Directors will provide appropriate resources as required in order to enable the company to meet these objectives.

All staff are made aware of the aims and objectives of the Quality Management System and associated operating procedures, and are expected to adhere to its requirements. Everyone is encouraged to suggest ways in which these can be improved.

This Policy is available on our website and is displayed in our work place, and is reviewed annually.

Adopted and approved by the Directors

4th February 2017